24/7 Help
What to Expect From the 24/7 Alzheimer’s & Dementia Helpline
The national 800.272.3900 Helpline is operated by the Alzheimer’s Association. It is available around the clock for people living with dementia, caregivers, families, and members of the public. Calling does not require you to know exactly what to ask.
Common reasons people call include questions about memory changes, what to do after a diagnosis, caregiving, safety, behaviors, respite, housing and care options, legal or financial planning, and finding services in the community.
A typical call may include:
- A first conversation to understand why you are calling and what information would be most useful.
- Practical information or resources related to dementia, caregiving, safety, care planning, or local services.
- More in-depth guidance when a situation is complicated or the family needs help organizing next steps.
- Language assistance through bilingual staff or interpreter services in more than 200 languages. People who use telecommunications relay services can dial 711.
Important: The Helpline is an external service and is not operated by Alzheimer’s Care Alliance of Southwest Florida. For immediate danger or a medical emergency, call 911. For suicidal or emotional crisis support in the United States, call or text 988.
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